Customer service speaker who makes a difference...
Bob Davis-Mayo has spoken for more than 25 years to groups small and large. As a customer service speaker, he brings you field-tested best practices and insights, together with practical applications and memorable anecdotes.
Bob has supported organizations nationally and internationally in customer service consulting, management development, and a world-class customer service training program (now delivered to more than 440,000 people in 47 states and 15 countries). He also speaks about management, leadership, and organizational dynamics.
Engaging
Moving Humorous
Call to Reflection Call to Action Powerful Take-Aways
KEYNOTES -- RETREATS -- CONFERENCES -- EVENTS -- MEETINGS
"Your presentation was dynamic! Thank you for providing the ambience for us to examine ourselves deeply and recommit to excellence."
-Colonel & Deputy Commander, US Army (after a customer service speaker event)
"Bob has an uncanny way of making us see the hard realities we need to face; but in a way we can find the courage to face them."
-Vice President, Fortune 100 Company (after a customer service keynote address)
"Great program, Bob. I am convinced this marks a new era in our growth towards service excellence. I spent a lot of time researching various options...so many choices in the market just seemed hollow--just about technique, but nothering about understanding the customer and coworker or changing behavior. Your presentation was informative, fun, revealing, contemporary and sincere. I think we received a huge value. Thank you! I had a chance to speak with everyone and get their impressions. They are onboard and genuinely excited about the program. One employee called it 'life changing!'"
-Head of Operations for a commercial & residential service company on the East Coast