Process Improvement Workshop: A Customer/Supplier Approach
Create better customer experiences = customer satisfaction & loyalty.
Build more efficient processes = employee satisfaction & cost savings.
Practical, focused approaches to improving a process while enlisting the support of its stakeholders, and managing a portfolio of processes.
“Teach ‘em to fish”: Participants learn to conduct the process improvement effort themselves, resulting in commitment & ownership. They will leave the session with clarity about what to do & how to make it doable.
The 'missing link' in most process improvment efforts: Unique to the program is emphasis on understanding the people side of process improvement to insure success.
“The Process Improvement Workshop gave us tools that saved us over $300,000.00 in the first three months we used them."
-Department Director of a Fortune 1000 Company
BENEFITS to PARTICIPANTS & YOUR ORGANIZATION
Understand how to reduce cost and improve customer and employee satisfaction.
Grasp how key dynamics between people and groups impact process improvement efforts--and what to do.
Obtain tools and approaches to prepare for a process improvement effort and manage your "process portfolio."
Learn to identify opportunities to reduce waste, time and cost by exposing gaps and issues and what to do about them.
Map what success looks like and how to get there with an action plan
Acquire a variety of practical tools to use immediately.
*This course can be extended to two days if an organization wants to include an actual process improvement effort as part of the workshop.
*Ongoing support is available, should you want an expert to sit-in or facilitate onsite sessions for improvement of a particular process or processes.
“To find out how to improve productivity, quality and performance--ask the people who do the work.”
--Harvard Business Review
To learn more and discuss your situation: 303-674-6455