Medical Customer Service Training for Healthcare 
Our healthcare customer service training, delivered onsite for groups of any size, teaches medical staff (clinical, floor, phone, reception, administrative, field) how to improve service, invite customer loyalty and remain professionally balanced.
Providing exceptional service to external customers (patients and their families) and internal customers is not a mystery.
This program incorporates nationally field-tested best practices and tools to deliver a practical, engaging experience that will have lasting impact.
Experienced by over 440,000 people in 47 states & 15 countries.
"Customer satisfaction survey scores (HCAHPS) continue to improve month by month, and a large part of that is due to your ongoing efforts." -CEO of a Healthcare System
"Absolutely outstanding program. Eye opening." -RN. Medical & Behavioral Health Clinic
"They really enjoyed your customer service program and we've had lots of positive feedback from the physicians." -VP Development for a Group of Practices
AWARD WINNING RESULTS!
PARTICIPANTS LEARN TO: Identify 3 customer stress behaviors instantly & manage them confidently;
Take "4 steps" to exceptional service at every interaction--time after time;
Confidently handle difficult customers (even when you're a "target");
Use "parachutes" with people who are out of control;
Identify people who gives us a bad rap & know what to say to them;
Master 4 ways to be a balanced, caring, problem-solver;
Handle awkward "moments of truth;"
Invite effective inter-departmental communication and support;
Navigate change individually, as a group--& help customers do so;
Manage customer perception in order to build loyalty;
Other components can be added, based on your needs. 
PROVEN RESULTS: in every case measured our program led to a significant increase in customer satisfaction metrics and decrease in formal complaints.
EASILY CUSTOMIZED to your world and needs. Our efficient approach to pre-work allows us to apply scenarios, language, and content to your participants' daily work situations--practical and immediately useful content.
KEY TO OUR PROGRAM'S SUCCESS is a uniquely effective interpersonal behavioral model. Participants learn how stress affects relating behaviors--theirs, in coworkers, and with customers. This understanding is the key to professionalism and exceptional service! Participants will commit to:
(1) staying balanced as a caring, professional problem-solver;
(2) regaining balance quickly when stress takes its toll; and
(3) recognizing stress patterns in others & help them regain balance.
OUR FACILITATORS have been there. They are seasoned people who blend their professional and customer service experience with specialized knowledge of adult learning, organizational development, and service.
FLEXIBLE DELIVERY at your location, accommodating your schedule.
"The WE CARE program far exceeded our expectations!"
-CIO of a pharmaceutical company
RESEARCH-BASED CONTENT using extensive data from multiple industries together with practical insights from human behavioral studies insures that our program is practical while delivering an important return on your investment.