Conflict Resolution
An honest, safe, and entirely practical look at conflict and what to do about it as a manager.
Conflict is addressed both at the personal level and group level. Central elements of negotiation are considered--for example:
positional vs. principled negotiation;
separating people from the problem;
focusing on interests rather than positions.
AUDIENCE
This session is designed for leaders, managers, supervisors, and HR personnel who manage conflicts internally between people or groups or across organizational boundaries with other stakeholders.
It is also appropriate for any employee who wants to prepare themselves for advancement within their organization, who find themselves needing to resolve differences and disagreements, or who are in positions requiring negotiation savvy.
BENEFITS to PARTICIPANTS and YOUR ORGANIZATION
See how to spot disconnects and establish working relationships at all levels that increase productivity and reduce cycle time.
Understand the nature of conflict, its consequences and roots in reactions to unmet needs.
Learn one’s own predictable reaction to conflict and be able to identify, understand and effectively manage the reaction another person or group is exhibiting.
Be aware of the cost of conflict and quantify it in your own experience.
Understand the key dynamics driving human interactions and transactions and how to use that knowledge to manage on-the-job attitudes and behaviors related to conflict and negotiation.
Experience and understand how to remain personally effective and balanced during times of conflict and negotiation.
Learn how to apply the components of effective communication at multiple levels: one-on-one and in groups.
Understand the five steps involved in conducting effective principled negotiation to ensure achieving your best possible outcome.
Assimilate key personal perspectives for staying balanced in conflict.
Learn a “tricky little magic trick” we play on ourselves with regard to persons that drive us crazy.
Gain confidence in handling attacks during communication or negotiation and get back on track.
To learn more: 303-674-6455
FOOD FOR THOUGHT: "Remember not only to say the right thing in the right place,
but far more difficult still, to leave unsaid the wrong thing at the tempting moment.”
Benjamin Franklin