Coaching Customer Service Excellence

Coaching Customer Service for Managers and Supervisors

How to coach customer service skills, attitudes and behaviors with employees is not a mystery. We provide immediately practical interpersonal tools & service tools.

"COACHING SERVICE EXCELLENCE"

Managers, supervisors, team leads will be introduced to powerful approaches, management best practices, and learn important management habits. This program enables our "We Care Customer Relations Training" to live for the long-haul at your organization.

A common sense approach to supporting growth & relationships

Recommended companion to the WE CARE program

MANAGING & COACHING

Self - Employees - Teams

MANAGING GOALS by ALIGNING PEOPLE

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Your key personnel will...

1. Acquire foundational habits for coaching and managing world-class service, including:

BEST PRACTICES to invite customer loyalty and employee engagement

2. Master professionalism by learning to match their "intent" with their "style"--seeing how good habits can go bad

3. Become aware of 7 forces underlying effective manager-coach habits--and how to embody them effectively

4. See how to match management-coaching style with an employee's need--one size does not fit all

Triaging employee performance
Applying the right COACHING TOOLS for the circumstance
Practical applications of matching coaching style with employee need

5. Learn and practice coherent communication habits, including:

Practical COACHING TOOLS
Powerful SERVICE TOOLS
6 GROUP TOOLS for communication and problem-solving
A personal COMMUNICATION ASSESSMENT

6. Learn 5 ways to "sincerely care" for employees and customers, incorporating:

Important MANAGER HABITS and MANAGER BEST PRACTICES

7. Understand how to conduct effective one-on-one meetings with employes

4 Steps to take every time you engage an employee
Conducting 5 KEY DIALOGS to have with each employee
4 Degrees of intervention
One-on-ones with new hires

8. Commit to MANAGEMENT BEST PRACTICES that will build a culture of service and accountability

9. Create a game plan about how to practically apply the program on-the-job

* Other components can be added to address your needs.

Customer Service Training - Customer Service Consulting

Manager and Employee Development - Team Building