VALUE PROPOSITION: Our nationally field-tested programs and services invite your people to embrace "Coherent Professional Behaviors" powerful enough to energize your organization:
Increasing your revenue and margins,
CLIENT LIST avalialble upon request CLICK HERE
SUCCESS STORIES OFFICES: Metro Denver, Colorado
Santa Fe, New Mexico
(1) We Care Customer Service training initiatives
(2) Two-year program for a 7,000 employee national technology organization facing significant changes
(3) A full-scale "Customer Service Consulting" initiative, including We Care & Manager Training
(4) Cross-Functional team building for two very different groups working together on a stressful project
(5) "Presentations that Influence" workshop for 40 senior people in an engineering company
After Davis-Mayo Associate's "Customer Loyalty Consulting" & "We Care Customer Service" programthis Healthcare System won the year's (1) Best Performer in the U.S. in HCAHPS Customer Service;(2) Top in Exceeding Customer Expectations; (3) Most improved Inpatient; (4) Most Improved ER. CONGRATS, GHS!
After Davis-Mayo Associate's "Customer Loyalty Consulting" & "We Care Customer Service" program
this Healthcare System won the year's (1) Best Performer in the U.S. in HCAHPS Customer Service;
(2) Top in Exceeding Customer Expectations; (3) Most improved Inpatient; (4) Most Improved ER. CONGRATS, GHS!
CARING FOR OUR LOCAL & GLOBAL COMMUNITY. We are honored to support: Harvest of Hope raises awareness and resources for educational, economic and social needs on the African continent and in Colorado.Mountain Area Land Trust conserves open areas, wildlife habitat and agricultural lands with significant scenic and environmental value in the foothills west of Denver, Colorado. The Rebuilding of a School in Kenya JavaScript must be enabled to view images. Community Food Bank meets the basic needs of people who are experiencing economic hardships and related problems in the greater Denver area.Non-profit organizations with limited resources by offering pro bono services.Individuals experiencing career disruption with pro bono support.
Harvest of Hope raises awareness and resources for educational, economic and social needs on the African continent and in Colorado.
Mountain Area Land Trust conserves open areas, wildlife habitat and agricultural lands with significant scenic and environmental value in the foothills west of Denver, Colorado.
The Rebuilding of a School in Kenya JavaScript must be enabled to view images.
Community Food Bank meets the basic needs of people who are experiencing economic hardships and related problems in the greater Denver area.Non-profit organizations with limited resources by offering pro bono services.Individuals experiencing career disruption with pro bono support.
Customer service & loyalty consulting on a monthly basis. Organizational development and learning programs: assessment -- design -- delivery -- evaluation. Role clarification for & development of key personnel. Team effectiveness and conflict interventions. Cross-unit alignment initiatives. Consulting with executives to integrate human systems & culture with organizational goals and vision. Strategic planning and change management processes. Development and delivery of process improvement workshops. Corporate-wide, large scale strategic revenue & cost breakthrough initiatives. Performance Development Development and delivery of management programs addressing personal professional development, organizational dynamics, effective management best practices, employee coaching & feedback skills. Customer service programs for large and small populations of personnel, supervisors and team leaders; training internal trainers to continue the programs and learning going forward. Company-wide executive and leadership development series (e.g., intensive 10-day in-class programs with additional projects for participants; 2-year program with monthly sessions). Coaching valued senior and mid-level executives: (1) those with future potential and (2) those with professional issues threatening their leadership credibility. Management forums as a fulcrum for strategic alignment of company operations with revenue goals. Conflict resolution and mediation. Workshops designed to engage employees to work as business partners. Unique workshops showing participants how to give presentations that truly influence.
Customer service & loyalty consulting on a monthly basis.
Organizational development and learning programs: assessment -- design -- delivery -- evaluation. Role clarification for & development of key personnel. Team effectiveness and conflict interventions. Cross-unit alignment initiatives. Consulting with executives to integrate human systems & culture with organizational goals and vision. Strategic planning and change management processes. Development and delivery of process improvement workshops. Corporate-wide, large scale strategic revenue & cost breakthrough initiatives.
Role clarification for & development of key personnel.
Team effectiveness and conflict interventions.
Cross-unit alignment initiatives.
Consulting with executives to integrate human systems & culture with organizational goals and vision.
Strategic planning and change management processes.
Development and delivery of process improvement workshops.
Corporate-wide, large scale strategic revenue & cost breakthrough initiatives.
Performance Development Development and delivery of management programs addressing personal professional development, organizational dynamics, effective management best practices, employee coaching & feedback skills. Customer service programs for large and small populations of personnel, supervisors and team leaders; training internal trainers to continue the programs and learning going forward. Company-wide executive and leadership development series (e.g., intensive 10-day in-class programs with additional projects for participants; 2-year program with monthly sessions). Coaching valued senior and mid-level executives: (1) those with future potential and (2) those with professional issues threatening their leadership credibility. Management forums as a fulcrum for strategic alignment of company operations with revenue goals. Conflict resolution and mediation. Workshops designed to engage employees to work as business partners. Unique workshops showing participants how to give presentations that truly influence.
Development and delivery of management
programs addressing personal professional development, organizational dynamics, effective management best practices, employee coaching & feedback skills. Customer service programs for large and small populations of personnel, supervisors and team leaders; training internal trainers to continue the programs and learning going forward. Company-wide executive and leadership development series (e.g., intensive 10-day in-class programs with additional projects for participants; 2-year program with monthly sessions). Coaching valued senior and mid-level executives: (1) those with future potential and (2) those with professional issues threatening their leadership credibility. Management forums as a fulcrum for strategic alignment of company operations with revenue goals. Conflict resolution and mediation. Workshops designed to engage employees to work as business partners. Unique workshops showing participants how to give presentations that truly influence.
Customer service programs for large and small
populations of personnel, supervisors and team leaders; training internal trainers to continue the programs and learning going forward.
Company-wide executive and leadership development series (e.g., intensive 10-day in-class programs with additional projects for participants; 2-year program with monthly sessions).
Coaching valued senior and mid-level executives: (1) those with future potential and (2) those with professional issues threatening their leadership credibility.
Management forums as a fulcrum for strategic alignment of company operations with revenue goals.
Conflict resolution and mediation.
Workshops designed to engage employees to work as business partners.
Unique workshops showing participants how to give presentations that truly influence.
OUR EXPERIENCE: We have run companies and non-profits; served in the Fortune 500 environment as well as in small and mid-size companies; worked in a variety of industries. This, together with consulting, human and organizational development, facilitation and adult learning expertise, positions us to facilitate lasting results for you.
FOOD FOR THOUGHT...
"The leaders of the past knew how to tell;
the leader of the future will know how to ask."
--Peter Drucker